Last updated: 4 August 2026
Need a hand with JollyZap? Email us and we will get back to you, usually within two working days.
When you write in, please tell us your JollyZap username, the game you were playing, and the device and browser or app you were using. A screenshot helps a lot.
Common questions
Do I need an account?
No, not to play on your own. Signing in unlocks coins, online matchmaking, friends and chat, and it saves your progress across devices. You can sign in with Google or with a JollyZap username and password.
I forgot my password
Open the sign-in panel from the top right of the home screen, choose Log In, and use the "Forgot password" link. A reset email goes to the address on the account. If you signed up with Google, use the Google button instead - that account has no separate JollyZap password.
What are coins for?
Coins are a free in-game score. New accounts start with a balance, you earn more by winning matches, and some online matches stake a small amount on the result. Coins have no cash value, cannot be bought, and cannot be exchanged for money or anything outside the game.
A match did not finish, or my stake was not returned
If an opponent disconnects, the match is settled automatically and any stake is returned. If a match is stuck on your screen, leave it and open the game again. If coins still look wrong afterwards, email us with your username and roughly when it happened and we will check the match record.
How do I play with a friend?
Open a game, choose the online option, and either share the room code shown on screen or pick your friend from your friends list. They enter the same code to join you.
Reporting a player or a chat message
Email us the offending player's username and what happened. We can suspend accounts that abuse chat.
Deleting your account
You can delete your own account at any time: sign in, open Settings, and use Delete account at the bottom of the page. That removes your profile, coins, match history and social data. You can also email us and we will do it for you within 30 days.
Privacy
What we collect and why is set out in our Privacy Policy.
Still stuck?
Write to misrokrishnakanth@gmail.com and we will help.